Shipping & Delivery

SHIPPING & DELIVERY POLICY

1. Shipping Methods: We offer several shipping methods to accommodate your needs. The availability of each method depends on your location and the items you are purchasing.
2. Processing Time: Orders are typically processed within 1-2 business days after payment is received or confirmed. During peak seasons or promotional events, processing times may vary, but we strive to fulfill orders as quickly as possible.
3. Shipping Costs: Shipping costs are calculated based on the selected shipping method and the weight/size of your items. You can view the shipping charges during the checkout process before confirming your order.

Domestic Shipping (within [Sri Lanka]): We offer standard and expedited shipping options for domestic orders. Delivery times vary depending on the shipping method chosen and your location. Once your order ships, you will receive a confirmation email with tracking information.
International Shipping: We ship to select international destinations. International shipping options and delivery times vary by location. Please note that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient. Please contact us for international shipping.
Delivery Times: Delivery times are estimated based on the shipping method selected and your location. While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as weather delays or customs inspections may impact delivery times.
Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking number through the carrier’s website.
Order Status and Support: For information regarding your order status, tracking details, or any other inquiries related to shipping and delivery, please contact our customer support team. We are here to assist you with any questions or concerns you may have.
Shipping Restrictions: Certain items may have shipping restrictions due to legal, regulatory, or logistical limitations. We will notify you if any items in your order cannot be shipped to your location.
Returns Due to Shipping Issues: If your order is damaged, lost, or incorrect upon delivery, please contact us immediately to arrange for a replacement or refund. We may require documentation, such as photographs, to process a claim for damaged or lost items.
Changes to Shipping Policy: We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.