Returns & Exchanges

RETURNS & EXCHANGES POLICY

1. Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns and exchanges within 7 days of delivery. To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging. We do not accept washed products.
2. Non-Returnable Items: Certain items are non-returnable, including [list any specific items that cannot be returned, such as perishable goods or items specified as non-returnable due to hygiene reasons].
3. How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer service team at [insert contact information]. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. Our customer service team will guide you through the process and provide you with a return shipping label (if applicable).
4. Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged). If a return shipping label is provided by us, the cost of return shipping will be deducted from your refund.
5. Refund Processing: Refunds will be processed within [number] business days after we receive the returned item(s). Refunds will be issued to the original method of payment used during the purchase. Please note that shipping fees (if applicable) are non-refundable.
6. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate an exchange. Exchanges are subject to availability. If the desired item is unavailable, a refund will be processed following the standard return procedure.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may request photos or additional information to assess the damage or defect. We will arrange for a replacement or refund as soon as possible, including any applicable return shipping costs.
8. Restocking Fee: A restocking fee may apply to certain returns, especially for large or special-order items. Any applicable restocking fee will be communicated to you before initiating the return.
9. Changes to Returns & Exchanges Policy: We reserve the right to update or modify this Returns & Exchanges Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Us: If you have any questions about our Returns & Exchanges Policy, please contact us at 070 521 2366.

Effective Date: This Returns & Exchanges Policy is effective as of 1st January 2024.